Once you order and payment is received you will receive a confirmation email with your order number, once your items have been packed you will a email notifications direct from AusPost to let you know where your parcel is on the way.
For purchases made online,
Burrows and co offers credit notes or refunds on all full price purchases, within 30 days of purchase date. Where a credit note is issued, it will be at your order value, excluding shipping costs. Credit notes will be sent via email once your return has been processed , and will then be available to use immediately through our online store.
We do not offer exchanges.
If you need an alternate size please go ahead and place a new order.
Sale items are final sale only and will not be accepted for refund, credit or exchange.
Item/s must be posted back to us, in the original condition, with all tags remaining in place, including hygiene seal. Item/s must not have been worn, washed or altered in any way.
Under Australia laws, Burrows and Co have all rights to change or discontinue products at any time without stated reason, and to change pricing and wording on our web page without notice. Burrows and Co can also change terms and conditions if needed to align with market changes or due to business discretion.
Please be aware that colour and brightness of images may appear different on different devices. Please contact us if you have any enquiries about products email@example.com We are more then happy to help.
Are returns free?
The shipping costs incurred for returning item/s to Burrows and co for credit or refund are at your own expense.
When orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates.
Unfortunately, Burrows and co cannot be held responsible for these delays or any customs duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer. If you fail to claim your parcel Burrows and co will not issue any refund unless the parcel arrives back at our warehouse in its original condition which we will then only refund the items not shipping cost. Please contact your local customs office for further information.
What if my order arrives damaged or faulty?
For faulty items we try to insure this never happens, but if you receive something you believe is faulty please email firstname.lastname@example.org Please include a photo to show the issue, so that we can arrange for the faulty goods to be repaired or replaced as soon as possible. This must be done within 24 hours of receiving the garment.
You will need to return the item in an otherwise original condition.
You will be compensated for postage on all faulty return circumstances. We will assess the fault upon return of the garment and reserve the right to repair or replace. If the item is not in stock, a full refund will be issue.
Customer care at Burrows and Co, we want to make sure we look after our burrow babes in every way possible. To do this, we will ensure our web page is up to date with the current stock in our warehouse, display correct information on our products, pricing and availability. We are more than happy to answer any questions or provide info you would like so please you are more then welcome to drop us a line at email@example.com.
Copyright all items on our page are subject to Copyright and are owned by Burrows and Co that is protected. Please respect that all our pieces have been designed with soul in Australia and made with loads of love, respect the hours of dedication and hard work we have poured into all unique products, & hand painted prints by not copying our designs. Instead purchase a piece and enjoy the love and passion you'll feel that comes with every piece we make.