RETURNS POLICIES

COV19 DELAYS

Our parcel delivery suppler Australia post, has issued us a statement saying there will be delays on all Parcels, Due to customs delays in all countries where parcels are having parcels sit for 4-5 weeks before customs can even sort parcels at this stage due to the current situation (For everyone’s safety) and also less aircrafts and higher demand during this time. We are very sorry for any inconvenience. Burrows and co cannot be held responsible for these delays on delivary's, as this is out of our control, whoever,  We are now sourcing shipping via DHL please email us if you would like this option on your order info@burrowsandco.com.au 

RETURNS POLICY 

Burrows and co offers exchanges or refunds on all full price items, within 30 days of purchase date. Item/s must be returned in the original condition, with tags and hygiene seal in place to received a refund.

Sale items are final sale only, and will not be accepted for refund or exchange, this includes sale discount codes used at the check out.

ONLINE PURCHASES

For purchases made online, Burrows and co offers credit notes or refunds on all full price purchases, within 30 days of purchase date. Where a credit note is issued, it will be at your order value, excluding shipping costs. Credit notes will be sent via email once your return has been processed , and will then be available to use immediately through our online store.

We do not offer exchanges on sale items.

If you need an alternate size please go ahead and place a new order.

Sale items are final sale only and will not be accepted for refund, credit or exchange.

Full priced items for exchange, store credit or refund must be posted back to us, in the original condition, with all tags remaining in place, including hygiene seal. Item/s must not have been worn, washed or altered in any way.

How do I organise a return?

Please lodge your request online by clicking the button below.

REQUEST A RETURN

Once your return has been approved, you will receive an email with details of how to send your item/s back to us. Please then return item/s immediately, late returns will not be accepted.

Are returns free?

The shipping costs incurred for returning item/s to Burrows and co are at your own expense. If for exchange you need the items Express post back to you there is a $6 fee for this service please, add a note to your return & contact us via email so we can prepair, otherwise exchange will be sent back by Austrailan standard post. 

RETURN PROCESSING

Please allow 2-3 business days for your return to be processed once reaching the Burrows and co warehouse, Our business hours are Monday and Friday, 9.00am-4.30pm, and all returns & credit notes will be processed during these hours.

What if my order arrives damaged or faulty?

For faulty items we try to insure this never happens, but if you receive something you believe is faulty please email info@burrowsandco.com.au Please include a photo to show the issue, so that we can arrange for the faulty goods to be repaired or replaced as soon as possible. This must be done within 24 hours of receiving the garment.

You will need to return the item in otherwise original condition.

You will be compensated for postage on all faulty return circumstances. We will assess the fault upon return of the garment and reserve the right to repair or replace. If the item is not in stock, a full refund will be issued.

ORDERING INFORMATION

For all online customer service and product enquiries, please email info@burrowsandco.com.au