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FAQs

Below is a list of most commonly asked questions. 
If you have one that isn't on the list, please feel free to Contact Us in order for us to answer your questions.


Shipping time and information on Australian orders:

Whether you lay and play on the beaches of Noosa, Byron Bay or Margaret River, you'll get free shipping within Australia for every purchase over $75. We offer free tracked shipping on all orders over $75 AUD

We offer same day dispatch if orders & payments have landed with us before 12pm EST, if not they will be shipped the following day.

All orders are shipped from our distribution centers in QLD or WA, using Australia Post.
All orders come with tracked shipping takes 4-9 business days to be completed, if you require your Items fast, then you should choose Express shipping at the checkout.

Our FREE shipping is for orders over $75 AUD, we use Standard Australian post shipping, if you need your items faster then please add

Express shipping in the cart.

Express shipping takes 2-3 business days for metropolitan areas. Rural areas can take 3-4 business days.

If you would like an estimate on shipping time frames please email us @ info@burrowsandco.com.au

Shipping time frames and information on overseas orders:

For our oversea babes, we offer free upgrade to a faster trackable service on all orders over $75 AUD.

(THIS OFFER IS ONLY FOR economy air UPGRADE TO standard post only) if you need express post on your items you will have cover the shipping fees for these services.

All orders are shipped from our distribution centers in Qld or WA, using Australia Post.
Free tracked shipping takes 7-10 business days to be completed, if you require your Items fast, then you should choose Express shipping at the checkout.


Oversea Express shipping can takes 4-6 business days depending on location & country. If you would like an estimate on shipping time frames please email us @ 
info@burrowsandco.com.au

The Burrows and co WILL NOT be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destinations import duty, customs and local sales taxes, as well as its rules and regulations for importing foreign goods and products.

WHAT IS YOUR EXCHANGE AND RETURN POLICY?

We do offer exchanges and returns on all products purchased at retail price, items must be returned unworn for refund or exchange.

We only offer exchanges for items of equal value.

We DO NOT acceptexchanges or returns for items purchased ON SALE OR WITH PROMOTIONAL CODES.

Please contact us within 10 days of receiving your items if wanting to return or exchange.

Please see returns policy for more detailed information.

HOW CAN I TRACK MY ORDER?

Once the item has been packaged and sent an email confirmation with tracking information will be sent to the email you provided. This process will take up to 1 business day from your order. Tracking is via Australian post; international orders will change to your countries postal service eg. USA orders once your order hits the USA your tracking is then found under USUP tracking.

Please allow up to 24 hours from receipt of this email for tracking information to be logged by your carrier.

If you did not receive this email please contact us at info@burrowsandco.com.au

CAN I DO A MIXED SET BIKINI?

Of course if you need a mixed size set please contact us info@burrowsandco.com.au and our customer care team can assist with your order.

WHAT SIZE SHOULD I PURCHASE?

Please refer to our fitguide and sizing charts on the product pages for sizing information. If you require further advice we will be happy to assist you via email at info@burrowsandco.com.au

I HAVE NEVER WORN BRAILZIAN BOTTOMS.

In our experience Brazilian cut bottoms are much more flattering than the traditional full coverage, that’s why we love them! We definitely encourage women to have at least one Brazilian Bottom, if youre still not convinced we have a easy returns policy to give our customers that care free online shopping experience.

WHICH TOP IS BEST FOR A LARGE CUP SIZE?

Our tops fit up to a Cup Size DD. Our favorite styles that offer the most support and coverage are the bralette style, string bikini & boobtube for covering. If you still need help with sizing, please contact us at info@burrowsandco.com.au

WILL I HAVE TO PAY ANY DUTIES OR TAXES ON TOP OF MY ORDER?

There may be duties and/or customs taxes applied to your order by your local government when delivery is made, or these may be billed to you afterwards.

We are not liable for these charges, and they unfortunately cannot be reimbursed or refunded by Burrows & Co.

If you are unsure of the charges and whether you will be affected, please contact your local customs office to find out more information!

How do I care for my Burrows and co bikinis?

To keep your Bikinis looking there absolute bests, hand wash with your favorite gentle body wash in cool water, then dry flat.

Washing mashing are not ideal for washing bikinis.

Do you have anywhere I can try on your bikinis?

Please check out our Find A Store page to find a retailer near you!

The item I want is out of stock what do I do?

If there is an item that you want, but it is out of stock add your email to the waitlist by going to that product page, selecting the size you want, and filling out a pre-order form. It's that simple! We will email you when it becomes available again.

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